• Strategic Consultancy Services

    Business Process Strategy and Sustaniblity

  • CRM & XRM Solutions

    360 View Customer Information and Customer Care

  • Training

    CRM Business Process, Application, Customization and SDK

  • R&D

    Sector Based Products and Innovation

  • Power BI Reporting

    Interactive Data with Self Service Business Intelligence

  • Sharepoint Solutions


Crm Akademi is a Microsoft partner with a gold Customer Relationship Management competency located in Istanbul, Turkiye.

We have been focused on helping drive successful business outcomes since 2009. Crm Akademi has implemented several Microsoft Dynamics CRM projects for many sectors, such as tourism, insurance, supply chain, automotive, e-commerce, press, laboratory, cargo, manufacturing, utility-electricity and retail.

Crm Akademi has own R&D products with the umbrella brand “Rapid Mind”. RapidMind Project Management and Service Desk ticket management with customer portal solutions are fully integrated with Dynamics CRM 2015 platform with onpremise or online options.


The most outstanding factor which differantiates the companies from the others is their approach towards the processes and customer-oriented solutions. Together with this differentiation approach, it is very important for the companies to have the right application platform and to build the architecture on top of it.

Surestep methodology which has been established by microsoft for the Dynamics platform projects is applied to effectively manage and enrich the steps from the first contact with the client to the project delivery step in the hierarchy of the processes and the roles. By the use of this methodology;

  • The client requirements are analysed
  • Vertical and horizontal solutions by Crm Akademi on the Dynamics platform are positioned.
  • Each process step is supported by the consultants with the right skills and profile

Crm Akademi who believes in the significant role of the training and the adaptation for high quality consultancy services continously empower its professional team by the use of its academical approach. In this sense, crmakademi employs  consultants with the roles of project management, business consultancy, software consultancy, training and technical architecture.


  • Strategic Business Consultancy

    • CRM and CRM General Strategy
    • Business Process Consultancy
      • Sales Productivity
      • Marketing and Campaign Efficiency Analysis
      • Customer Care Performance and Followup
      • Customer Loyalty Management

  • Microsoft Dynamics CRM Consultancy

    • Sales Force Automation and Process Optimization
    • Marketing Process Consultancy
    • Customer Service and Call Center
    • ERP System Integration
    • BI Reporting

  • Outsourcing

    • Software Consultancy
    • Business Consultancy
    • Project Manager
    • Trainer and Support Consultancy

  • Cloud Based Products

    • Microsoft Dynamics CRM Online
    • Social Media Service (Microsoft Social Engagement)
    • Field Sales and Service Applications (Field One, Ekmob)
    • Self Service Products (Web Chat etc.)
    • Enterprise Social Network (Yammer)
    • Skype, Lync Telephone Exchange Integrations
    • BI Reporting (Power BI)
    • Sharepoint
    • MS Azure or CRM Akademi Cloud Server Support
    • Office 365 Setup and Hosting Service

  • R&D

    • Industrial Software Products
    • Web Based Product Development
    • Mobile Application Development
  • Training

    • Dynamics CRM Application
    • Dynamics CRM Customization & Configuration
    • Dynamics CRM Development (SDK)

Products & Solutions

Rapid Mind - Service Desk
  • RM Project Management
  • RM Service Desk
  • RM Survey Management
  • RM Data Unification
  • RM Quick Quote/Order
  • RM Bulk SMS
  • RM Bulk Mailing
  • RM Data Quality Analysis
  • RM HRM (Human Resource Management)
  • RM BSC (Balance Score Card)
  • Automotive
  • Electricity Retail
  • Electricity Distribution
  • Retail and Loyalty Management
  • Insurance
  • Construction
  • Call Center
  • Intranet Solutions
  • Portal Solutions
  • Foundations
  • Workflows
  • Web Sites



YTÜ Davutpaşa Kampüsü

Teknopark C1 Blok No: 101

Esenler 34220 İSTANBUL


+90 212 320 2332

+90 212 483 7371